Refund Policy
Thank you for ordering with MellowAtlas. We're dedicated to ensuring you have an exceptional experience with our products. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it. Your item must be unused and in the same condition that you received it. Your item must also be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please contact us at:
- Website: MellowAtlas
- Phone Number: +44 20 7946 0958
- Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Order Cancellation
You can cancel your order within 2 hours of placing it. If the order has not been prepared, we will cancel it and issue a full refund. If your order has already been prepared or delivered, the cancellation will not be possible.
Incorrect or Damaged Orders
If you receive an incorrect or damaged order, please contact us immediately so we can evaluate the issue and make it right. You may be eligible for a full refund or exchange depending on the situation.
Please note that we cannot accept returns for any customized items, gift cards, or perishable goods such as food (except in the case of defective or damaged items).
Refunds on Promotional Offers
Refunds on promotional items are based on the terms of the promotion. Contact customer service for detailed policies regarding promotional items.
Non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
We reserve the right to refuse any returns that do not meet our return policy criteria.
Amendments
This Refund Policy may be amended from time to time in order to reflect changes to our policies or in response to new laws or regulations. The latest version will always be posted on our website.
This policy is effective as of January 1, 2023.